About Us

Travelclaims.org are able to provide a one-stop solution to companies in need of the type of expertise, knowledge and experience that can be made available by a team of associates who benefit from several decades’ working in the travel industry, both in-house and on a consultancy basis.      

Director – John Padden

John is an experienced claims consultant, litigator and arbitrator/mediator.  He draws on over 25 years’ experience in legal and customer service management positions with some of the UK’s largest travel companies and offering insourced/outsourced claims management assistance to a number of tour operators and travel insurers.  John sits as an arbitrator for Dispute Settlement Services, who offer their arbitration scheme to various travel trade associations and their members.