Complaint and claims management

In a business so competitive as travel, customers are hard to win.  It is therefore vital to keep them, and all the more so when things go wrong.  A complaint that is handled quickly, competently and professionally will restore a customer’s faith, even where the final outcome is not what they would ideally want.

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Travelclaims.org offer a number of complaint management solutions ranging from temporary assistance for peak period surges in complaint volumes, to “start-to-finish” outsourced assistance.  To us, good customer service is the art of keeping customers as happy as they can possibly be, at the least possible cost.   Emphasis is therefore placed on:

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• Speed of response

• Courtesy and professionalism

• A demonstrable understanding of why the customer is unhappy

• A genuine attempt to resolve matters

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In the same way that a range of service solutions are offered, costs structures are tailored to the client’s requirements.  Per task, per case, per hour – for the client to choose.  

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For further details get in touch via either the “Contact” page, by email at enquiries@travelclaims.org or by telephone on 0333 880 2285.