Complaint and claims management

In a business so competitive as travel, customers are hard to win.  It is therefore vital to keep them and all the more so when things go wrong.  A complaint that is handled quickly, competently and professionally will restore a customer’s faith, even where the final outcome is not what they would ideally want.

​

Travelclaims.org offer a number of complaint management solutions ranging from temporary assistance for peak period surges in complaint volumes, to “start-to-finish” outsourced or insourced assistance.  To us, good customer service is the art of keeping customers as happy as they can possibly be, at the least possible cost.   Emphasis is therefore placed on:

​

Speed of response

Courtesy and professionalism

A demonstrable understanding of why the customer is unhappy

A genuine attempt to resolve matters

​

In the same way that a range of service solutions are offered, costs structures are tailored to the client’s requirements.  Per task, per case, per hour – for the client to choose.  

​

For further details get in touch via either the “Contact” page, by email at enquiries@travelclaims.org or by telephone on 0333 880 2285.